Courageous Conversations

Are You Ready to Have the Tough Conversations?

Difficult conversations don't have to be uncomfortable or confrontational. But do you know how to approach sensitive topics with confidence and professionalism? 

How do you ensure your message is clear without causing offence or escalating tensions? The truth is, courageous conversations are essential for healthy workplace dynamics and effective leadership. When approached the right way, these conversations can lead to growth, stronger relationships, and better outcomes. If you've ever: 

- Avoided addressing sensitive issues for fear of conflict. 

- Struggled to express your thoughts clearly in a difficult conversation. 

- Wanted to handle tough topics with poise and professionalism... 

This course is for you.

What You'll Gain

Real Skills, Real Impact

This isn't just about learning theory. It's practical, action-oriented training designed to help you have those difficult conversations with ease and confidence. Whether you're a manager addressing performance issues or a team member navigating a sensitive issue with a colleague, you'll leave this course with the tools to tackle tough talks head-on. 

You'll learn how to

1. Approach difficult conversations with confidence, knowing when and how to have them. 
2. Manage emotions - both your own and others' to keep the conversation constructive. 
3. Frame your message in a way that is clear, respectful, and solution-focused. 
4. Listen actively to ensure you fully understand the other person's perspective. 
5. Use empathy and emotional intelligence to connect and resolve issues. 
6. Handle conflict without avoiding it or letting it escalate. 
7. Establish trust so that sensitive topics can be addressed more openly. 
8. Maintain professionalism when discussions become heated or tense. 
9. Give and receive feedback in a way that motivates change and improvement. 
10. Use body language and tone to reinforce your message and keep the conversation calm. 
11. Turn difficult conversations into learning opportunities for both parties. 
12. Set boundaries and manage expectations in challenging conversations. 
13. Follow up after the conversation to ensure understanding and alignment.
14. Deal with resistance and navigate conversations where the other party may be defensive.
15. Foster a culture of openness where courageous conversations are part of everyday business.

Who Is This Course For?

This course is ideal for: 

- HR Professionals looking for a program to help leaders and employees navigate tough topics with confidence. 

- Managers looking to address performance issues or resolve team conflicts. 

- Team leads who want to build an open, communicative culture within their teams. 

- Anyone in a leadership role who needs to have difficult conversations effectively and professionally.

Designed to keep you involved and actively learning.

Tailored to your organisation’s specific needs and challenges.

What Participants Are Saying

"It has been an explosion of information and learning on the word "negotiation" and relating it back to my work. Beverley is very knowledgeable and is a fantastic facilitator. Her wealth of knowledge and imparting skills have made the two days away from the office worthwhile." 

Contract Negotiation Training

"Penny is an excellent facilitator and educator. I thoroughly enjoyed the course and walked out feeling more confident and knowledgeable"

Stakeholder Management, Facilitating & Presenting

"Fantastic facilitator and great content with a super helpful and easy to follow workbook"

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